Retail Manager

We are seeking a part-time Retail Manager to lead our Retail team to effectively manage retail activity across all RH&DR sites (Dungeness, Dymchurch, Hythe, & New Romney). This role will be an average of 32 hrs per week and hours will need to fit to seasonal needs, including work most weekends. How to Apply: If you are ready to take on this exciting opportunity and contribute to the success of our retail operations, please submit your CV and a Cover Letter outlining your relevant experience to Danny.Martin@rhdr.org. JOB PURPOSE: To effectively manage retail activity across all RH&DR sites (Dungeness, Dymchurch, Hythe, & New Romney), including ecommerce operations, to maximise customer service standards, sales and profitability. To lead and inspire retail team members to deliver consistently high standards of customer service. JOB DIMENSIONS: · Safety: to manage the premises allocated to ensure the safety of customers and staff and other users and to ensure staff managed are trained effectively in their safety responsibilities. · Financial: to aim to exceed budgeted sales and profit across all retail shops by excellent customer service working closely with the Retail Buyer. · Staff and Volunteers: to manage, develop and motivate the Retail Team. · Visual Merchandising: to ensure standards are maintained that reflect the standing of the railway and promote sales growth. · Sales: develop and implement sales strategies. JOB ROLE AND RESPONSIBILITIES: Responsible for the management of all retail activities, including the recruitment, management and support of paid staff and the volunteer workforce. To be responsible for the allocated areas of the RH&DR Safety Management System including premises management (Planned General Inspections and follow up), routine Fire Precautions inspections and First Aid provision. To be responsible for the effective performance management of the Retail Team Members and Volunteers and the strategic planning of resources. To ensure with the Retail Buyer that the layout of station merchandise is visually appealing to passengers, instructing both staff and volunteers on how to maintain the design with the arrival of new merchandise. In addition, to offer advice as to how to optimise space for special events and in-station discounts. To spend time in shops with Retail Team Members and customers to understand and identify business critical issues. To ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; and to influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business. KEY TASKS: · Recruit, retain and engage staff including seasonal staff where required to ensure the right people are in the right positions within the retail business in liaison with the General Manager and Operations Manager. · To ensure the effective management of all retail staff and to ensure adequate staffing levels throughout this sector of the business promoting the maximum use of competent volunteer resources. · Promote sustainable business growth and highly satisfied customers by building excellent business to business interactions. · Ensure all staff have knowledge of products and services and are multi-skilled to complete a wide range of duties within the retail areas. · To maintain, seek, utilise and analyse management information including EPOS (electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain retail budgeted sales and net income contributions and develop and drive the business. · To ensure all stations are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards. · To undertake an appraisal and personal development review every 6 months and through self-development, continuously update and improve knowledge and competencies. · To ensure a strong communications network between the management team, staff and volunteers with the aim of developing effective working relationships. To providing regular feedback to assist with, motivation, performance management and continued support for staff and volunteers alike. · To assist with alarm call outs to retail premises as agreed.

Part Time

Working Hours

32 hours average per week

Working Days

Including most weekends APPLY NOW